Dudh Amrit is committed to delivering fresh and hygienic dairy products directly to your doorstep. Milk orders are generally delivered within approximately 35 minutes in eligible service areas. However, delivery time may vary depending on operational conditions.
1. Delivery Schedule
- Deliveries are made daily as per the selected subscription or confirmed order.
- Subscription modifications must be made before the daily cut-off time defined in the app.
- Same-day urgent milk delivery is subject to availability.
2. Serviceable Areas
- Delivery services are available only in selected operational areas.
- Dudh Amrit reserves the right to refuse service in non-serviceable zones.
Delivery timelines are estimates and may be affected by weather conditions, traffic, technical issues, local restrictions, or other unforeseen circumstances beyond our control (Force Majeure).
3. Risk & Responsibility
- Risk transfers to the customer once the product is delivered to the registered address.
- Customers are responsible for proper storage immediately after delivery.
4. Failed or Missed Deliveries
- Incorrect address, locked premises, or customer unavailability may result in failed delivery.
- Prepaid orders may still be deducted if delivery attempt is made.
- No refund shall be issued in cases of failed delivery due to customer error.
5. Postpaid Billing
- For postpaid subscriptions, delivered quantities are recorded and billed accordingly.
- Billing disputes must be raised within 48 hours of invoice generation.
6. Delivery Conduct
- Customers must ensure safe access for delivery personnel.
- Abusive or unsafe behavior toward delivery staff may result in service suspension.